Frequently Asked Questions

Do I have register my credit card to bid on items?
To be fair to all of our bidders, we require a credit card on file to ensure that all that all bids are valid.

When can I look at the items I'm bidding on?
Every auction will have specified dates, times, and locations where the items may be viewed. Check the inspection dates listed on the home page.

Will I be notified if I am the high bidder?
An email will be sent to you letting you know if you are the high bidder. An invoice email will also be sent to you if you are the high bidder once the lot is closed. It is the responsibility of the bidder to check your email to see if you are the high bidder on the lot.

What is the Auto-Extend feature?
The Auto-Extend feature is used to prevent "sniper bidding" and will add additional time on the lot to ensure that everyone has a fair chance to bid.

If I'm not sure about my bid, can I retract it?
All bids made are legally binding contracts that are enforced in a court of law, and Detroit Metro Auctions will take legal action to ensure that this contract has been fulfilled. If you are not sure about the item you are bidding on, DO NOT BID. NO BIDS WILL BE RETRACTED.

I am the high bidder, when should I pay?
All items must be paid in full on the removal date. If the bidder fails to do so, than the items will either be charged to the credit card on file, or resold.

Do you accept credit cards or personal check?
We accept Visa, Mastercard, Discover, American Express, PayPal, we DO NOT accept any checks. If you plan on paying with credit card, make sure to check the terms of the auction for additional fees.

Where do I go to pay?
Unless notified ahead of time, all credit cards will be charged after the auction has ended. Detroit Metro Auctions will have a cashier on staff for those paying cash at the auction location on the removal dates.

What is the buyers premium?
A buyers premium is a percentage added to the final bid price which is charged to the buyer. (Example with a 15% buyers premium, if the winning bid is $100 than the bidder will be charged $115) Check the terms of the auction for the buyers premium.

Do I have to pay sales tax?
Yes, we do charge sales tax, unless otherwise stated in the terms of the auction. If you are tax exempt, please fill out the form found on our homepage, and give this to the cashier on the removal date.

When can I pick up my items?
All items must be removed on the specified removal dates provided in the terms of the auction.

I can't make it during the removal dates, can I have my items shipped?
Ultimately the buyer is responsible for removal of all items purchased. Call us for a quote if you would like to have your items shipped.

If you are unsure of anything, or have questions that were not covered here, feel free to contact us. You can find our contact information by clicking on the "contact us" tab at the top of the page.